Our purpose is to guarantee your satisfaction. If, for any reason, you are not satisfied with your order, you can exercise your right to return the products purchased within fourteen (14) days from the date you received it from wevolved.com. Returned items must be sent back within fourteen (14) days from the date the package was delivered to you. Products must be returned using the original packaging through the forwarder indicated by us. It is not possible to return an item in exchange for another.

Return Terms and Conditions

The right to return products is considered correctly exercised when the following conditions are fully met:

1. Complete and correctly submit the online Return Authorization Request within fourteen (14) days from the date you receive it;
2. The products have not been used, worn, washed, modified or damaged;
3. The identification label is still affixed to products with the disposable seal;
4. Products are returned in their original packaging;
5. Returned items must be sent back within fourteen (14) days from the date the package was delivered to you.

If you have met all the requirements set out above, we will refund the full price of the products purchased. If you decide to use the courier indicated by WEVOLVED in the online Return Authorization Request, you will not have to be directly responsible for the return shipping costs, which will be your responsibility. You can select the courier of your choice, however, in this case, the return shipping costs will be at your expense and will not be refunded. Please remember that choosing to use your own courier may delay the return process and resulting refund.

You will be notified if returned products cannot be accepted. In this case, you can choose to receive the products at no cost to WEVOLVED. If the above delivery is refused, the Seller reserves the right to retain the products and the amount paid for the purchase of the products.

Refund Deadlines and Procedures

After we receive the returned products and verify that the products meet all requirements, you will receive an email informing you that the returned products have been accepted.

Regardless of the payment method used, the refund procedure will begin within 14 (fourteen) days from the date on which the Seller was informed of his decision to exercise his right to return the purchased products and as soon as the seller verified that the return was made in accordance with the conditions above.

The deadline for refunding the amount paid for the purchase of returned products will depend on the credit card company’s policies.

Right to Free Resolution

1. The consumer has the right to terminate the contract without incurring any costs, in addition to those established in paragraph 3 of article 12 and in article 13 of DL no. 24/2014, of 14 February when applicable, and without the need to indicate the reason, within 14 days or, in contracts concluded outside the commercial establishment referred to in subparagraphs ii) and v) of paragraph i) of article 3 of DL no. 24/2014, of February 14, within a period of 14 days, counting:
a) The day on which the contract was signed, in the case of service provision contracts;
b) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the goods, in the case of purchase and sale contracts, or:
i) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the last good, in the case of several goods ordered by the consumer in a single order and delivered separately,
ii) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the last lot or element, in the case of delivery of a good that consists of several lots or elements,
iii) The day on which the consumer or a third party indicated by him, other than the carrier, acquires physical possession of the first good, in the case of contracts for the periodic delivery of goods during a certain period;
2. The consumer can exercise his right of free resolution by sending the “Free resolution” model contained in part B of the annex to decree-law no. 24/2014, 14 February, the consumer can exercise his right of free resolution by sending the “Free termination” model contained in part B of the annex to decree-law no. 24/2014, of February 14, or by means of any other unequivocal declaration of termination of the contract.
3. For the purposes of the law, the declaration in which the consumer communicates, in his own words, the decision to terminate the contract, namely by letter, by telephone, by returning the good or by other means capable of proof, is considered unequivocal. in general terms.
4. The consumer’s right to free resolution within the deadline is considered to have been exercised when the declaration of withdrawal is sent before the end of the deadlines referred to in paragraph 1 of this information.
5. It is the consumer’s responsibility to prove that they have exercised their right to free resolution, in accordance with decree-law no. 24/2014, of 14 February.
6. The exercise of the right of free resolution extinguishes the obligations to execute the contract and the entire effectiveness of the contractual proposal, when the consumer has made such a proposal.
7. For the purposes of decree-law no. 24/2014, of 14 February, the declaration in which the consumer communicates, in his own words, the decision to terminate the contract, namely by letter, by telephone, by return of the asset or by other means capable of proof, in general terms.
8. The consumer’s right to free resolution within the deadline is considered exercised when the declaration of withdrawal is sent before the end of the deadlines referred to in paragraph 1 of this information.